The Guest Room is a lifestyle brand that celebrates the art of gifting and hosting. We curate elegant timeless stationery, and distinctive serveware designed to transform everyday moments into meaningful gatherings. With an earthy, refined aesthetic, our pieces are chosen to elevate living spaces and inspire the way we come together – whether around a table or through the gifts we share.

We value the trust you place in us and recognize the importance of secure transactions and information privacy. We strive to respect and protect the privacy of all Users who register their personal information and use the Services through this Platform. This Privacy Policy describes how we collect, use, share or otherwise process your personal information through this Platform.

1. Collection and Sharing of Information

When you use our Platform, we collect and store the information you provide to us from time to time. In general, you can browse our collection of stationery, and serveware without telling us who you are or revealing any personal information about yourself. We collect personal information (such as your name, email address, phone number, shipping address, and other details) when you set up an account, place an order, or reach out to us. While you can browse most sections of the Platform without being a registered member, certain activities – such as placing an order, saving a wishlist, do require registration or checkout details.

Where you place a gifting order on behalf of someone else, we may also collect the recipient's name, delivery address. This information is used solely to fulfil and deliver the gift as intended, and is not used by us for any other purpose.

Where possible, we indicate which fields are required and which are optional. You always have the option not to provide certain information by choosing not to use a particular service or feature on the Platform, though this may limit our ability to process your order or deliver a personalised experience. We may use your contact details to send you updates on new collections, seasonal gifting edits, offers based on your past orders, and other information about products and services that may interest you.

We may track your browsing and buying behaviour, product preferences, and other information you choose to share with us on the Platform. We use this information to better understand our customers' tastes – for instance, preferences around hampers, stationery styles, or serveware finishes – and to improve the products and experience we offer. This information is compiled and analysed on an aggregated basis and may include the URL you arrived from, the pages you visit, your browser information, and your IP address.

Once you place an order through the Platform, you will be asked to provide information such as your shipping address, billing details, and contact information. This information will only be used by us for processing, shipping, and fulfilling your order.

We will not share or disclose Your Personal Information to anyone, except when we have consent from the User to share the information with our logistics and delivery partners for the purpose of fulfilling an order; or with payment gateway providers for processing payments; or when required by law to share the information under a court summons or order.

2. Cookies

We use data collection devices such as "cookies" on certain pages of the Platform to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services. Cookies do not contain any of your personal information. We offer certain features that are only available through the use of a "cookie". We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests.

Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline/delete our cookies if your browser permits, although in that case you may not be able to use certain features on the Platform and you may be required to re-enter your password more frequently during a session. Additionally, you may encounter "cookies" or other similar devices on certain pages of the Platform that are placed by third parties. We do not control the use of cookies by third parties.

We use cookies from third-party partners such as Google Analytics for marketing and analytical purposes. Google Analytics helps us understand how our customers use the site. You can read more about how Google uses your Personal Information here. You can also opt-out of Google Analytics here.

3. Security Precautions

We maintain reasonable physical, electronic and procedural safeguards to protect your information. Whenever you access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to our security guidelines to protect it against unauthorized access.

However, by using the Platform, the users accept the inherent security implications of data transmission over the internet and the World Wide Web which cannot always be guaranteed as completely secure, and therefore, there would always remain certain inherent risks regarding use of the Platform. Users are responsible for ensuring the protection of login and password records for their account.

4. Data Retention

We retain your personal information (i.e., the information and documents provided by you, as well as any other information collected by the site) in accordance with applicable laws, for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse or if required by law or for other legitimate purposes. We may also continue to retain your data in anonymised form for analytical and research purposes.

5. Your Consent

By visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information (including sensitive personal information) on the Platform in accordance with this Privacy Policy. If you disclose to us any personal information relating to other people, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

You, while providing your personal information over the Platform or any partner platforms, consent to us (including our courier and delivery partners, payment partners, marketing channels, and other third parties involved in fulfilling your order) contacting you through SMS, instant messaging apps, call and/or e-mail for the purposes specified in this Privacy Policy.