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Last Updated: 11/08/2026
This policy explains how The Guest Room handles damaged goods, replacements, refunds, and returns. It should be read together with our Terms & Conditions.
Customers must inspect all products upon delivery.
If a product is received damaged, customers must notify us within 48 hours of delivery and provide clear photographs of:
Claims submitted after this period may not be eligible for replacement or refund.
Replacement requests will only be considered for products that are received damaged.
Customers must notify us of any damage within 48 hours of delivery and provide the required photographs and supporting information for verification.
Approved replacements are subject to:
Replacement shipments will be initiated only after the damaged item has been returned and verified by our team.
We cannot guarantee replacement in all circumstances. In cases where replacement stock is unavailable, the customer may be eligible for a refund of the value of the affected item in accordance with our Refund Policy below.
Where a replacement is approved, shipping charges for the replacement shipment may be waived at our sole discretion.
Refunds will be issued only in the following circumstances:
Refunds shall be limited to the value of the affected item(s) only.
Original shipping charges, handling fees, gift wrapping charges, and any other service charges are non-refundable.
Refunds will be processed after receipt and verification of the returned product and approval by our team.
Except in cases of damaged goods approved under our Replacement Policy, products sold through the website are not eligible for return, exchange, or refund.
Products approved for return must be returned unused, in their original condition, and, where applicable, with all original packaging.
Many of our products are handcrafted or made using natural materials such as wood, cane, bamboo, marble, fabric, metal, glass, or other artisanal materials. Minor variations in colour, texture, grain, weave, pattern, finish, dimensions, or handcrafted detailing are inherent characteristics of such products.
These natural variations shall not be considered defects and shall not constitute valid grounds for return, replacement, exchange, or refund.
For any questions regarding returns, replacements, or refunds, please contact:
The Guest Room
Email: admin@wchg.co.in
WhatsApp: +91 9995989834
Address: 32/1304, Pipe Line Road, Palarivattom, Kochi, Kerala
