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Last Updated: 11/08/2026
Welcome to The Guest Room. By accessing, browsing, or using our website and placing an order through our platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, we request that you refrain from placing orders through the website.
All products displayed on our website are subject to availability.
We strive to ensure that product descriptions, dimensions, colours, and images are accurate. However, due to variations in screen settings, lighting, handcrafted finishes, and natural materials, actual products may vary slightly from images displayed on the website.
We reserve the right to discontinue any product or modify product specifications without prior notice.
All prices displayed on the website are in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated.
We reserve the right to correct pricing errors, inaccuracies, or omissions and to cancel orders arising from such errors.
Orders are confirmed only upon successful receipt of payment and acceptance by us.
We reserve the right to refuse or cancel any order due to:
In the event of order cancellation after payment has been received, the amount paid for the cancelled item(s) will be refunded.
We currently ship across India.
Shipping charges are calculated at checkout and vary based on the delivery location, weight, and size of the order.
Orders with a total order value of ₹3,000 or above may qualify for free shipping, subject to ongoing promotional policies and serviceable locations.
Delivery timelines provided are estimates only and may vary due to courier delays, weather conditions, public holidays, or circumstances beyond our control.
The Guest Room shall not be liable for delays caused by third-party logistics providers.
Customers must inspect all products upon delivery.
If a product is received damaged, customers must notify us within 48 hours of delivery and provide clear photographs of the damaged product, the outer packaging, and the shipping label. Claims submitted after this period may not be eligible for replacement or refund.
For full details on how damaged goods are handled, please see our Refund & Replacement Policy.
Many of our products are handcrafted or made using natural materials such as wood, cane, bamboo, marble, fabric, metal, glass, or other artisanal materials.
As a result, minor variations in colour, texture, grain, weave, pattern, finish, dimensions, or handcrafted detailing may occur. Such variations are inherent characteristics of handmade and natural-material products and contribute to their unique appearance.
These natural variations shall not be considered defects and shall not constitute valid grounds for return, replacement, exchange, or refund.
Users are responsible for maintaining the confidentiality of their account credentials.
Any activity conducted through a user's account shall be deemed authorised by the account holder.
Users shall not:
All content on this website, including text, graphics, photographs, logos, product images, branding, designs, and website content, is the property of The Guest Room and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, or used without prior written permission.
To the fullest extent permitted by law, The Guest Room shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website, products, or services.
Our maximum liability shall not exceed the amount paid by the customer for the specific product giving rise to the claim.
The Guest Room shall not be liable for failure or delay in performance caused by events beyond our reasonable control, including natural disasters, strikes, transportation disruptions, governmental actions, pandemics, or other unforeseen circumstances.
These Terms & Conditions shall be governed by and construed in accordance with the laws of India.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Kochi, Kerala.
We reserve the right to modify these Terms & Conditions at any time without prior notice. Continued use of the website following any changes constitutes acceptance of the revised Terms.
For any questions regarding these Terms & Conditions, please contact:
The Guest Room
Email: admin@wchg.co.in
WhatsApp: +91 9995989834
Address: 32/1304, Pipe Line Road, Palarivattom, Kochi, Kerala
